Terms and conditions of sale
Items for sale on Cookingsan.com
All items sold on Cookingsan.com are original items purchased and shipped from Japan. All products are intended for the Japanese market and comply with the standards and legislation in force in Japan. The information and instructions on the packaging may be in Japanese only.
The price of the items
All prices are in Yen, the local currency of Japan.
The product photos displayed on Cookingsan.com are photos provided by the manufacturers or distributors. Therefore, the final item may be slightly different from the photos.
Shipping of orders
The products available on Cookingsan.com are sometimes stored on our premises. This way we are able to send your orders faster. We are a human-sized company and for us every customer is important. That's why we pay special attention to our packaging, which protects the items effectively during transport. This is also why we ship orders as quickly as possible so that our packages arrive at their destination in the shortest possible time.
We use Japanese postal services for transportation. We offer Sal, Airmail, Surface and EMS shipping methods.
Original defective products
According to the customer's request, we can check the product before sending it and we always take great care of the packaging. However, if you receive a defective product, please send us pictures showing the problem. You will be responsible for the return and reshipment costs.
Products you no longer want
We do not accept returns or cancellations of orders.
Packages returned by mail
In the event that a package is returned by mail, we will reship the package free of charge in cases where Cookingsan.com has made a mistake (e.g., an error in the address). In cases where Cookingsan.com is not at fault, the re-shipment will be at the expense of the recipient. Packages returned to us are kept for 30 days.